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Refund Return

At Customized Gift, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a comprehensive refund and return policy to ensure your peace of mind.

  1. Refund Eligibility:

    • To be eligible for a refund, you must contact us within [number] days of receiving your order and provide proof of purchase.
    • Refunds may be issued for the following reasons:
      • Damaged or defective items.
      • Incorrect or incomplete orders.
      • Items that do not meet your expectations due to customization errors on our part.
    • Please note that personalized or customized items may not be eligible for refunds unless they are defective or incorrect due to an error on our part.
  2. Return Process:

    • To initiate a return, please contact our customer service team at [contact email] with your order number and a description of the issue.
    • Depending on the circumstances, we may require you to return the item(s) in their original packaging and condition.
    • Once your return is approved, we will provide you with instructions on how to return the item(s) to us.
    • Please ensure that the returned item(s) are securely packaged to prevent damage during transit.
  3. Refund Process:

    • Refunds will be issued to the original payment method used for the purchase.
    • Please allow [number] business days for the refund to be processed and credited back to your account. The timing of the refund may vary depending on your financial institution.
  4. Return Shipping Costs:

    • If the return is due to our error or a defective product, we will cover the cost of return shipping.
    • If the return is for any other reason, you will be responsible for the return shipping costs.
  5. Non-Refundable Items:

    • Certain items may not be eligible for refunds or returns, including:
      • Personalized or customized items that do not have defects or errors caused by Customized Gift.
      • Items that have been used, damaged, or altered after delivery.
  6. Exchange Policy:

    • If you would like to exchange an item for a different size, color, or design, please contact us to arrange for an exchange.
    • Exchanges are subject to product availability and may require additional charges for price differences or shipping costs.
  7. Cancellation Policy:

    • Orders that have not yet been processed or shipped may be eligible for cancellation. Please contact us as soon as possible if you wish to cancel your order.
  8. Contact Us:

    • If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our customer service team at [contact email].

By shopping with Customized Gift, you agree to abide by the terms of this refund and return policy. We are committed to providing you with the highest level of customer satisfaction and will do our best to address any issues or concerns you may have. Thank you for choosing Customized Gift!